Experience with Discovery bank and Insure has been an absolute nightmare.

Item: Discovery Insure
Rating: 1
Author: Kendra U

Waste of time, frustrating, passed down from agent to agent, terrible communication between agents and institutions, no follow through with what is said on phone calls, adds additional stress when having just signed up to Discovery Insurance...

A few years ago, I attempted to sign up for Discovery Bank and never completed the process. Was unaware that someone on their side had created a profile, even though I never actually opened a bank account or signed up online. They got me email address wrong and I have since changed my number.

I cannot log in or register because my ID number is tied to that incorrect profile. I am completely locked out.

I’ve been passed from one agent to another between Discovery Bank and Insurance, with multiple case numbers and still no resolution. I’ve wasted hours of my workday trying to fix a problem that was caused entirely by Discovery.

To make things worse, I keep receiving automated emails telling me to complete my vehicle inspection, something I physically cannot do without access to the app. Even after explaining this repeatedly, I receive useless, copy-paste responses that completely ignore the issue.

It is honestly shocking that a company of this size cannot resolve something as simple as fixing or deleting a profile. The lack of communication and accountability is unacceptable.

This has completely destroyed my confidence in Discovery. If they can’t handle something this basic, I have serious concerns about what would happen if I ever needed to claim.

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Replies (1)

Kendra U's updateReviewer Update

11 May 2026, 11:23

Thank you for your response and acknowledgement of the failures I experienced throughout this process. However, while your apology is noted, it does not resolve the financial and administrative inconvenience caused by Discovery’s inability to provide the service I signed up and paid for.

The issue was not isolated or minor. I experienced ongoing access problems with my online profile, was unable to complete the required vehicle pre-inspection due to faults on your side, and was repeatedly passed between departments without any meaningful assistance or resolution. Despite numerous attempts to resolve the matter, I was met with delays, poor communication, and a complete lack of accountability until now.

At no point was I able to properly utilise the service I was paying for. The failure to correctly set up my profile and support my onboarding process rests entirely with Discovery Insure, not with me as the client. As a result, I do not believe it is reasonable or fair for Discovery to retain any funds taken for a service that could not be properly accessed or activated due to internal system and support failures.

I am requesting a full refund of all amounts debited in relation to this policy. Given the circumstances and your acknowledgement that the failures originated on your side, this request is entirely justified.

Please confirm, in writing, the process and timeline for the refund within the next 5 working days.

I trust Discovery will handle this matter with the urgency and fairness it now requires.

Kendra U's update11 May 2026, 11:23

Reviewer Update

Please confirm, in writing, the process and timeline for the refund within the next 5 working days.

I trust Discovery will handle this matter with the urgency and fairness it now requires.