LM
Lelo M

1 reviews | Active since Feb 2018

18 Feb 2018, 20:53

Expensive insurance, POOR service

I joined Discovery Insurance some months ago, and without warning or communication I received an automated communication indicating that insurance was cancelled.

Imagine after paying my monthly premium, this company has the audacity to discontinue my service.

If there was a concern any obligations in terms of premium payments on my side the civil thing to do would be to call me and explain the nature of their concern

Mr Francois Theron, Chief Operating Officer, Discovery Insure the service of your company is terrible, and impersonal.

When you have a concern you don't just act without engaging your customers first.

0
Replies (1)
Discovery Insure
Discovery Insure's reply19 Feb 2018, 10:17
Official

Thank you for taking my call.

As discussed, you have been contacted earlier this morning and the issue has been resolved.

Regards

Preveshen
Discovery Insure