Expensive and fractured customer service

Here is a comprehensive list of why you should stay away: 1) They are extremely expensive (See below for details) 2) They take forever to resolve matters

My "story" I had decided to have comprehensive motor vehicle insurance from them as they have nifty features like impact alert. I also liked the idea of the DQ track deep install and the rewards they give you. I saw they give extra points if you have the windshield monitor as well. So I had both the deep install and the windshield installed. But I need to call the security gate when I get home so I was getting poor scores. Decided to remove the windscreen monitor and my broker said he did the settings and it was safe to remove the device. Relying only on the deep install I went about my business, 5 months later I see my driving scores were poor as the DQ wasnt working. Not only was I missing out on "rewards" but because of the now poor score I got told my premiums are increasing. Risk profile based on data that isn't pulling through that isnt my fault? Increase despite the depreciation on the vehicle? Increase even though you are the highest priced insurance firm? Increase despite the fact that I have MULTIPLE products with discovery? They tried to beat around the bush and explain that the premium increase is due to many factors not just bad driving score. They also said I need to be interactive, and if you see my profile I have done the eye gym and tests and assessments and they still had the audacity to tell me its my fault for not logging in and "being interactive". So if you don't have time for managing a highly complicated time consuming profile to get so called rewards (which arent actually worth anything becuase you paying a high premium to have them) then dont go with Discovery. I have lost track of who is supposed to get back to me and its now 5 days after their deadline that they gave me. There is no one assigned to my case and between the 50 people I phoned and spoke to no one really cares to get back to me.

You can get the same level of insurance from the better rated insurance companies on this platform for nearly 30% less. Dont let them say the rewards you get back makes it cheaper. It doesnt - I have deducted the costs savings form my life insurance and annuities cash backs as well as the fuel rewards and DQ tracking and they still work out more expensive. Rather go with another insurance and get separate Tracking company and see the quotes for yourself. Discovery has pages of Terms and Conditions for you to achieve the reward rates they advertise and IF you manage to achieve them (by having all of their expensive products) then MAYBE you can break even. But you need a lot of time to invest into their complicated reward schemes.

If you are a company representative please dont contact me by saying "please email us". I have emailed what feels like thousands of emails and hundreds of minutes of call time. I also have billions of reference numbers and have probably spoken to everyone in your complicated network of departments.