Expectations exceeded

I have had the advantage of experiencing Discovery's service model from the inside out and from the outside in. There are few organisations in this country if any, who can claim - verifiably - to have as consummate a focus on excellence in customer service as Discovery. This excellence idea is pulled through the operations of all their businesses that I have to date had an interaction with. Khensani Maluleke was everything he should have been in terms of living out Discovery's values and core purpose. As a result of his actions on behalf of the organisation, Discovery has exceeded my expectations of how my claim experience would go. I had accidental damage to one of my portable possessions on the weekend, reported to Discovery on Monday morning, by Tuesday morning, my laptop had been assessed and by Wednesday morning, I was taking delivery of the repaired laptop, that's a turn around time of little over 36 hours from incident to claim completion! Thankfully, my claim was approved, but even if it had been declined, this still would have been a service and efficiency benchmark that is hard to copy and harder to beat.