Excuses Excuses Excuses, It is a endless loop of not getting to the end of a claim

First of all i dont know how they won 1# In Customer Experience. So on the 23/01/2022 I was involved in a Car Accident. I am not going into detail about the accident but basics are I was standing at a Red Robot and a Man in his 60s rear ended my car and then he swerved and hit another car on the Police report he admitted his guilt. I was injured in the accident but that evening I managed to speak to a consultant and they then confirmed that the Claim had been logged. 2 days later on 25/01/2022 I Contacted Discovery to find out what is happening as i was told a assessor takes 24-72 hours. The Claims agent informed me that Emergency did not follow procedure and the claim was not logged he apologized on behalf of them and logged the claim and advised me that unfortunatedly the 72 hours will have to restart from the time of claim being logged 2 days later on the 27/01/2022 i called again and this time was greated by a claims agent that informed me that the previous guy had not allocated a Assessor, At this point i am already frustrated because I do not have transport and they have already delayed with a week. He advises me that he will put the assesment through as urgent and i should receive feedback on Friday. Friday the 28/01/2022 i called again this time the Claims agent informed me that there is no way that the assesment will be finalized before the end of the day and i will have to follow up on saterday as they are working. Which I then do on Saterday the 29/01/2022 I call again to find out that the assessors do not work on a Saterday and thus will have to phone on Monday. So again I wait Monday i call and the call centre agent confirms that the Car is a write off or as he put it uneconomical to repair. he advised me that i will receive a call from discovery within the day to understand what the next step is and how we are going about the payout. I waited the Whole monday on Tuesday i decide to phone again the agent advised me that the other guy on monday was supposed to help me. I anycase 2 days later Fedex collected Documents and the spare key it is now a week later and everyday when i call discovery there is some issue as to what they are waiting for. It has been confirmed on multiple calls that i dont need to send anything else. So now I ask you Discovery what is with all the excuses and when will i be receiving the payout. I have all my things with discovery and did not expect this kind of service when a accident happened, I have been accident free since i received my license in 2010. I ask please assist that this matter is resolved. I have also recorded every phone call with discovery and have every call taker/claim agents name for records purposes. This is negligent get this claim sorted so i can move on and forget about this accident. For Reference purposes the claim number is ***