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Selwyn S
1 reviews | Active since Feb 2020
14 Nov 2022, 11:24
Excuse after excuse with Discovery Insure.
I have been trying for 4/5 weeks now to obtain info on a claim I submitted under my car warranty. I was initially advised it would be done in 3-5 working days. It was submitted on 6th October 2022, and every email I send requesting an update, has the same answer - WAITING FOR FINANCE DEPT. When I call - if you ever get to talk to someone - I am given the same answer, which is not an answer but an excuse. I called last Friday morning (11 November), and the consultant advised he did not want to keep me holding for too long he will call me back. I am still waiting for his call. Why can I not be given a factual answer as to what is happening with my query/payment ???
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Replies (2)SS
Selwyn S's updateReviewer Update
15 Nov 2022, 10:19Well almost 24 hours later and NO contact has been made with me ???
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Selwyn S's update15 Nov 2022, 10:19
Reviewer Update
Well almost 24 hours later and NO contact has been made with me ???
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Selwyn S's updateReviewer Update
18 Nov 2022, 11:11Now 4 days later, from this complaint - and 5 weeks since my initial contact with Discovery Insure - and not a word from Discovery, what pathetic service, and to think I have my insurance with them. Is this the service one expects from this company NO , well here it is - this is the real world experience from a company that "haven’t just changed one thing, we’ve completely changed everything" - including customer service and feedback.
SS
Selwyn S's update18 Nov 2022, 11:11
Reviewer Update
Now 4 days later, from this complaint - and 5 weeks since my initial contact with Discovery Insure - and not a word from Discovery, what pathetic service, and to think I have my insurance with them. Is this the service one expects from this company NO , well here it is - this is the real world experience from a company that "haven’t just changed one thing, we’ve completely changed everything" - including customer service and feedback.