RW
Richard W
1 reviews | Active since Dec 2021
13 Dec 2021, 11:35
Excessive Premier increases
They want to increase my Premium with 15% without any explanation or valid reason just a general comment that the car has depreciate but spares has increased. I do expect a increase but not at 15% i would think more around 5 to 6% . They basically increased each section with +_ 15% after i complained the lady look at my Credits and reduced the premium to +_ 12% what a joke
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Discovery Insure's replyOfficial
13 Dec 2021, 16:41Good day Richard W
Thank you for raising your concern. The review is in line with the terms of your contract and will be conducted in line with the risk at hand and on merit.
Many factors come to play when a review is undertaken on your plan. Amongst those is the ITC score, risk items on cover and the ever changing service provider costs etc...
The matter has since been escalated to our Retentions team for a review.
More will be communicated with you directly.
Regards
Discovery Insure
Thank you for raising your concern. The review is in line with the terms of your contract and will be conducted in line with the risk at hand and on merit.
Many factors come to play when a review is undertaken on your plan. Amongst those is the ITC score, risk items on cover and the ever changing service provider costs etc...
The matter has since been escalated to our Retentions team for a review.
More will be communicated with you directly.
Regards
Discovery Insure
Best regards,
Discovery Insure's reply13 Dec 2021, 16:41
Official
Good day Richard W
Thank you for raising your concern. The review is in line with the terms of your contract and will be conducted in line with the risk at hand and on merit.
Many factors come to play when a review is undertaken on your plan. Amongst those is the ITC score, risk items on cover and the ever changing service provider costs etc...
The matter has since been escalated to our Retentions team for a review.
More will be communicated with you directly.
Regards
Discovery Insure
Thank you for raising your concern. The review is in line with the terms of your contract and will be conducted in line with the risk at hand and on merit.
Many factors come to play when a review is undertaken on your plan. Amongst those is the ITC score, risk items on cover and the ever changing service provider costs etc...
The matter has since been escalated to our Retentions team for a review.
More will be communicated with you directly.
Regards
Discovery Insure
Best regards,