Excess plus other

Got my new car and insurance only about 10 days ago<br> <br> Had a smashed window a few days later and got charged excess 750 plus all of a sudden window tint over 500 and glasfit left glass in the car. <br> <br> Anyway I complained and apparently it wasn't specified - I wasn't asked about this nor did I know to specify such an obvious thing? How could I have one window not Tinted? Now I'm waiting for management to listen to the calls... I'm pretty sure I sent photographs of the vehicle... Next time ask your customers to send that? Isn't it your job to assess a car? I expect a refund having to pay 1263 to release the car... Part excess which I agreed to...but not even informed of the tint fee? This isn't building trust. I'm paying a really high premium!