\Excess Funder Account"not in play during claim"""

27/11/2014<br> Can you please justify why my Discovery \excess funder<br> account"did not come in to play during this claim? Why did Discovery<br> not deduct the excess amount from my \""excess funder account\""?<br> <br> 12/12/2014<br> I contacted Discovery Insure last week and spoke to Tumi. I raised a<br> concern regarding my EFA (excess funder account) that was not used for<br> my last insurance ***<br> Tumi agreed and promised me that the EFA amount would be credited to<br> me due to this mistake.<br> <br> I also raised a concern regarding an over charge on the rental vehicle<br> from AVIS during the time that my vehicle was being repaired (please<br> see attached invoice from AVIS - ref: Time and distance R183.33). AVIS<br> claims that the vehicle was brought back later then the booking date.<br> This was however confirmed with Discovery Insure that I would bring<br> the vehicle on the said date. It seems like the Discovery claims<br> department did not communicate this arrangement with AVIS...not my<br> fault but I am charged for this?<br> <br> 1/02/2015<br> Up to now I have not yet received any feedback from Discovery Insure regarding my 2 queries?<br> """