CU
Customer U

1 reviews | Active since Jan 2012

02 Jan 2018, 16:25

Excess Funder Account - False advertising Rewards

Discovery is the biggest *******, increased my premium with R200 after a year with no claims what a joke... cancelled my policy today as I got better insurance with NO yearly increases. Been told by agent and rude Manager on duty that I won’t get a refund on my fuel rewards and rewards for good driving as the money is within Excess Funder Account and can only access this money after no claims within 4 Years, what a joke and false advertising to get new business , all this rewards pay backs is all big talk and the client actually Never gets this money... Will Never Insurance with Discovery Again

0
Replies (1)
Discovery Insure
Discovery Insure's reply02 Jan 2018, 17:01
Official

Dear Jacques.

Please be advised that we have made contact to attend to your concerns, however have not been able to get a hold of you.

The benefit of the "Excess Funder Account" is to either use the funds towards a motor cycle or vehicle excess in the event of a claim, or you may withdraw 50% of the funds after the policy's third anniversary.

For more information or assistance please contact us on *** or email us on ***.

Regards

Discovery Insure