DT
Dale T
1 reviews | Active since Jan 2010
27 Jun 2022, 10:48
Exceptionally difficult to get hold of when you need them
Exceptionally difficult to get hold of. You are limited to phoning (where you just get cut off waiting for an operator) or using the completely and utterly useless "chat bot" that has never been able to sensibly answer even the most basic query. Even when you have a consultant's contact details, they do not answer their phone (just rings and eventually cuts off) or reply to their e-mails. It's a nightmare dealing with Discovery Insure.
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Dale T's updateReviewer Update
27 Jun 2022, 17:19I have no response other than to say it took me almost an hour and 4 e-mails to resolve what should and could have been resolved in less than 5 minutes by anyone competent. Terrible service that does not inspire any confidence in Discovery's competence. Fortunately for me, this is a 3rd party claim being handled by another insurance company.
DT
Dale T's update27 Jun 2022, 17:19
Reviewer Update
I have no response other than to say it took me almost an hour and 4 e-mails to resolve what should and could have been resolved in less than 5 minutes by anyone competent. Terrible service that does not inspire any confidence in Discovery's competence. Fortunately for me, this is a 3rd party claim being handled by another insurance company.