Exceptionally bad Response to Vehicle Accident Claim

<p>I recently had the misfortune by having another vehcile crashing into me on the M2 East Freeway. This incident occurred on the evening of the 24th of July. Emergency representatives from Discovery Insure was quick to assist me and I was very appreceative of this. The next morning an accident claim was automatically created for me and I was feeling positive about the outcome of this.</p> <p>Then to my utter dismay two full weeks went past without any representative from Discovery making contact with me. I was totally left in the dark and had no idea what progress is being made with my claim. I regularly used their designated web site, but also no information was forthcoming. I eventually decided to make contact via the Service Desk contact number. It took me four attempts to reach a consultant as I was either cut off, or the call just stopped after waiting three to five minutes for a consultant.</p> <p>When I eventually made contact with a service representative, I was informed that the allocated claims handler should have contacted me. I was also told, to my utter amazement, that my vehcile was a 'write-off'.</p> <p>To this date, after my insistence, my claims handler has not contacted me. I have also asked that my claim gets escalated, and was hoping for a supervisor to contact me, but nothing has happened. The service representative that I got hold off, informed me that they only have one supervisor, but this individual is never at work or available.</p> <p>So here I am, 14 days after my unfortunate incident, still not knowing how and when my claim will be resolved. I currently have four vehicles insured at Discovery, but I will definately cancel my policy once this has been resolved.</p> <p>I have been very fortunate not to have submitted many claims, so I am not up to date with the processes and timescales, specifically when it comes to vehicles.</p> <p>I can therefore earnestly state that I will not recommend this Insurer to any of my compatriots.</p>