aM
andisha M

1 reviews | Active since Mar 2024

13 Mar 2024, 13:41

Exceptional Service with a Consutlant that goes the Extra Mile

I would like to say I received exceptional service From Justin Dowie in the claims department, he has been understanding and compassionate in my horrific ordeal and has been supportive throughout the process, he has walked me through the process and kept me updated throughout the process.

Discovery you need more consultants like Justin, not only does he understand what customer care is, he is putting himself in the clients' shoes and walking a mile.

I had the most pathetic experience with your emergency services consultants but there comes Justin, calm cool and collected , he took the time to understand what i was feeling and took the time to understand me as the client and what i needed in my situation

Thank you Justin from the bottom of my heart , you have made a traumatic experience much more bearable and i appreciate your patience and compassion

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Replies (1)
Discovery Insure
Discovery Insure's reply13 Mar 2024, 14:28
Official
Good day Andisha

We love to hear this type of feedback! So happy to hear­­­­ of your positive interaction with our team. We will be sure to pass on your message to Justin

Regards
Discovery insure