CR
Chandni R

1 reviews | Active since Jul 2024

23 Jul 2024, 14:39

Exceptional Service from Naledi Oliphant from Discovery Insure

The entire experience with Discovery Insure was incredibly smooth and efficient, thanks to Naledi Oliphant, the consultant handling my claim. She ensured I had all the necessary information and understood the process thoroughly. Naledi went above and beyond to make me feel comfortable and to guarantee the service was efficient. Even after the claim was completed, I faced an issue with arranging a courtesy car via the Discovery contact line, which kept disconnecting after a few minutes of waiting. However, I was able to email Naledi, who promptly and willingly addressed my request. Naledi is truly a gem, and Discovery Insure should highly value her as she is the main reason we had such a positive experience in submitting this claim.

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Replies (1)
Discovery Insure
Discovery Insure's reply23 Jul 2024, 14:40
Official
Good day Chandni, 

Thank you for the compliment. We place client satisfaction at the centre of our interaction and it makes everyone, especially the involved representative feel great when clients send us words of praise.

Regards
Discovery Insure