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Savannah S

1 reviews | Active since Apr 2017

15 Jun 2018, 11:18

Exceptional service

How insane is this, i called a few weeks ago to remove a car from my policy, and Shelly-Ann G assisted me and gave me very solid advice to only do so once the car had been shifted to the new owners name. This was good advice, and i felt really cared for and empowered. Today i called to remove the car and she remembered me and relayed our conversation and I was so surprised and it was such a positive experience i cannot believe. First class service, wow, Discovery has mastered the art of the call centre as a support tool for clients

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Replies (1)
Discovery Insure
Discovery Insure's reply15 Jun 2018, 12:04
Official

We are delighted to receive such a wonderful compliment.

Your thoughts and experiences are important to us, but we are especially pleased when the feedback is positive.

We will be sure to share it with Shelly-Ann and the rest of the team.

Regards,

Discovery Insure