FN
Francisca N

1 reviews | Active since Dec 2011

11 Jul 2018, 11:17

Excellent service Legal Department

In January 2018 i had a collision whilst my car was parked at work, so i claimed from my insurance Discovery and they had to recover my loss for the other party. I paid a huge amount of excess which i was to be refunded as soon as the other party acknowledged my claim. I had the pleasure of having Olivia Thinane from the legal department handle my claim. I have never experienced such dedication, commitment and passion, I am so amazed. She constantly updated me and gave feedback every week of the proceedings until my excess has been refunded. This process could have taken up to 3 years by law but she went out of her way to make sure i get my excess back as soon as possible. Such experiences will make one chose to be loyal, simply because of this excellent service. Well done Olivia, i am with Discovery for LIFE!!

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Replies (1)
Discovery Insure
Discovery Insure's reply11 Jul 2018, 14:59
Official

Thank you for taking the time to let us know about your experience with us. Olivia will be delighted to receive your compliment.

Regards
Discovery Insure