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Osborn M

1 reviews | Active since Feb 2014

07 May 2015, 13:47

Excellent Service from Dudu Mkhize - Discovery Ins

My premiums for the past two month were incorrect. Once I noticed the mistake, Discovery was overcharging me, I contacted them and I spoke to a lady called Dudu. She took it upon herself to investigate what happened and promised to get back to me in 48hrs. She called me after C.o.B yesterday to let me know that they will rectify their mistake. I am happy to say they have rectified the mistake.<br> <br> What impressed me is the service I got from this lady, Dudu, she kept me up to date about my case. Informing at every decision point and taking time to explain to me when I don't understand. I say to her keep it up, you are doing a stunning job. Hope Discovery Insure see you as an asset to them.<br> <br> Thanks,<br> Osborn

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Replies (1)
Discovery Insure
Discovery Insure's reply07 May 2015, 13:54
Official
Hello hanji,

We at Discovery are delighted to receive such a wonderful compliment. Your thoughts and experiences are important to us, but we are especially pleased when the feedback is positive.

We will be sure to share it with Dudu and the rest of the team. We really appreciate you taking the time to let us know we're doing something right. We look forward to serving you in the future.

Best Regards
Thabani Mtshali