ND
Natalie D

1 reviews | Active since Mar 2018

15 Mar 2018, 15:48

Excellent service from Discovery Insure

I moved over to Discovery Insure (from an expensive Alex Forbes) just over a year ago. Last week I needed to claim for the 1st time. I cracked my laptop screen when I tripped one evening. I emailed my broker (VMA Brokers) within an hour of the incident, telling her what happened and enquiring about the claim process. I received a quick response from her, and by the morning, I'd received an SMS with claim number and a call from the Discovery Insure consultant. I dealt with Matilda Ntshingila, who emailed me when I didn't answer my phone. I tried getting a quote from other suppliers who seemed reluctant and I gave up. So I turned to Matilda who then helped me find a suitable supplier to repair my laptop. On top of this, she organised with them to collect it from me. The repairer/supplier (Amy @ The Notebook Company) has been amazing too, updating me about everything along the way. Thank you Discovery Insure, you've really made me pleased that I moved. Keep up the excellent customer service! :-)

0
Replies (1)
Discovery Insure
Discovery Insure's reply15 Mar 2018, 17:16
Official

Thank you for the compliment.

We place client satisfaction at the centre of our interaction and it makes everyone, especially the involved representatives feel great when clients send us words of praise.

Regards

Discovery Insure