Excellent service experience with Annelize Meyer

Nature of compliment: service experience Claim number as ***

My car needed repairs and Discovery booked me into a panel beater, which upon investigation had terrible reviews and thus I was hesitant to take my car there. I phoned a few times to ask if I could use a different service provider but for some reason things didn't update on the system. Today I phoned Discovery and got through to Annelize Meyer who was an absolute pleasure to deal with!

She informed me that the request to change service providers had not been approved by a manager and thus was not reflecting on their system. While on the line she got a manager to approve the change and called the new panel beater to book my car in.

Unfortunately my experiences have not always been this great but it was a really nice surprise! Annelize called me back when she promised too, was kind and accommodating and sorted out my query within 15min on the phone.

I hope I get through to her for my next call!