TM
Tselane M

1 reviews | Active since Sept 2019

25 Dec 2021, 10:01

Excellent service by Riaan Whitney

I wish to give a review for Mr Riaan Whitney. After sending my claim on October 27, 2021 and not hearing from Discovery Insure in-spite of all the promises, Riaan Whitney was allocated my two claims on 21 December 2021. Like a breath of fresh air, Riaan was able to conclude my claims in 3 days. He gave me feedback every step of the way and I had my two claims settled in a satisfactory way just before Christmas. What a wonderful gift and what a wonderful person to work with? He has restored my faith at a time when I was about to change from Discovery to something else because of previous poor service and declining my genuine problems at both my properties. Riaan is a true Ambassador of Discovery Insure. If everyone at Discovery insure paid such attention to their work, Discovery insure would grow in leaps and bounds. I hope Riaan is awarded and recognised accordingly by the employer. Tselane Mokuena

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Replies (1)
Discovery Insure
Discovery Insure's reply28 Dec 2021, 09:08
Official
Good day Tselane M 

 Thank you for the compliment. We place client satisfaction at the center of our interaction and it makes everyone, especially the involved representative feel great when clients send us words of praise. 

Regards
Discovery Insure