FvdB
Freddy van de Bank

1 reviews | Active since Jul 2011

28 Jul 2016, 16:09

Excellent Service by Happiness Simelane

<p>Today 28, July 2016 I wanted to cancel my policy. Phoned in early this morning and spoke to a very arrogant male consultant that told me I must do what I must do. Phoned in this afternoon spoke to a lady and she basically told me the same thing just in a much nicer way. Then I asked her to put me through to the cancellations department and thank goodness I was helped by a angel called Happiness Simelane. She sorted me out in 2 ticks and retained her client. Welldone happines! Discovery needs more employees like you. You made my day!!! </p>

0
Replies (1)
Discovery Insure
Discovery Insure's reply29 Jul 2016, 07:58
Official

Thank you for your feedback, we value it highly.

We place client satisfaction at the centre of our interaction and it makes everyone, especially the involved representative feel great when clients send us words of praise.

Regards,

Sakhe

Discovery Insure