Excellent Service Award

<p>Upon signing up at Discovery Insure I experienced a number of major problems, which no one seemed to want to sort out and take ownership of. </p> <p>For example, the policy, when emailed to me, continually had errors in it, and whenever I corrected them, others appeared in the next "edition" straight afterwards, or prior errors that had previously been fixed came back onto the document! This went on for weeks. When I tried to speak to someone in authority I was told Management did not take calls from clients! Can you believe it!</p> <p>Another example. I was told for Rx I would get a policy that has a set value due each month with no excesses payable - in the event that the fault lay with the 3rd party and not myself. </p> <p>I finaly managed to get a young man called Thabani Mtshali to speak to me. If I recall, this was as a result of me emailing the MD with a litinany of complaints. What a pleasure. He actively sought out the problems and resolved them speedily and efficiently, with no fuss or me having to chase him on any outstanding matter. Guess what? I now use him whenever I face issues with the company (which I do occasionally have) and he continues to assist me in his pleasant and happy way.</p> <p>So Thabani - well done lad. You keep this up and your future will be excellent as you know how to handle customers, and keep them from moving on to other insurers. I just pray that Management recognise your excellence as you deserve the accolades.</p>