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Susan N

1 reviews | Active since Nov 2020

12 Nov 2020, 16:58

Excellent service

I had a burst geyser and quickly called the emergency department of Discovery Insure and was attended to by Peter Thabo Mokoena. I don't even have the words to describe the professionalism of this gentleman. He quickly arranged for a plumber to come through to assess and kept calling to check up on as to whether the plumber had been. The plumber checked and verified that it was indeed a burst geyser. No sooner had the plumber left, Thabo called to tell me that he had received the report of the assessment and guided me on how to get hold of the claims department to lodge a claim. I followed his steps and it all went smoothly and my claim has been approved. Thanks Thabo, continue the good work you are doing. And like I told you, it's because of people like you that we love Discovery Insure.

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Replies (1)
Discovery Insure
Discovery Insure's reply13 Nov 2020, 09:01
Official
Good day Susan N 

Thank you for taking the time to let us know how you feel. We appreciate your business and truly want to make your experience pleasant at all times.

Regards
Discovery Insure