Excellent Service

Discovery Insure referred my claim for replacing a broken car window to Glasfit. Initially Glasfit acknowledged my claim and promise that a branch will phone me back. I waited for days without receiving a call from them. I then notified Discovery Insure about it and later I received a call from Glasfit saying that they misplaced my claim and in addition they need to order the glass which will take another two weeks. This is in addition to the week + that I have already waited for them to phone me. Niyoka du Plessis claims liaison from Discovery Insure then phoned me and apologized for the situation. She then undertook to sort out the matter before the close of business. She made contact with the distributor of my car brand and they committed to get the window fitted. She put the distributor and myself on a conference call where they committed to do the fitment. She arranged that they come to pick up my car. The next day she gave me a courtesy call to check if all went well. She went beyond the call of her job description to ensure that my claim is handled and that I'm not let down by the distributor. Well done Niyoka! Keep it up as this kind of service is rare!