EXCELLENT SERVICE

I would like to commend the work done by Discovery Insure on a recent claim I had for a geyser burst at my house. I logged a claim with Discovery Insure on the 13th August at around 06h30 and by 06h50 someone had made contact with me to establish what the issue was, and that they would be sending someone to come to the house to see the issue. By 11h00 someone was at my house dispatched by 24Fix to assess the damage and assist. By the time I arrived home at 17h45, there was someone pulling out of my driveway and when I went into the house my geyser was already replaced. Unfortunately when the guy had already left we established that there is a leak and when I called Discovery to advise them of this I spoke to a lady by the name of Shannon Lee, who calmed me down and asked me to close my geyser until she is able to sort something out for me. She called me back within 30 minutes explaining that because it was after hours she could send someone to my house however that the issue would be sorted out first thing in the morning. In this time she also sent me an email confirming that my claim had been assigned to Richard N. The next morning by 08h00 the leak was sorted. Yesterday was the 19th August, Richard gave my husband a call to confirm if he could close the call, and if all was now ok, however over the weekend we had noted that due to the leak there were now brown marks on the bathroom ceiling which we had decided we would get replaced ourselves, however when we explained this to Richard on the courtesy call, he then took it upon himself to reopen the claim and by this morning 08h00 there was an assessor at my house to come and see the extent of the damage so as to see how they can assist. I spoke to Kagiso this morning, a team leader in the claims department and I have expressed to her as well just how impressed I am with the level of service I have received from Discovery Insure, at this stage I will be smiling even when the debit order for the premium comes off my account. This is the level of dedication and customer service we look to receive as clients when we take out policies with providers, and it truly does give one hope when such service is received, with such care and empathy. I commend the team of guys mentioned in this review for a job well done, and Discovery Insure for employing people with such dedication who take the time to ensure that by the time a claim is closed, full customer satisfaction has been achieved. Well Done!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!