NR
Nivashni R

1 reviews | Active since Mar 2016

04 Mar 2016, 15:18

EXCELLENT SERVICE!!

I had changed over to Discovery Insure in January this year after receiving a 100% annual increase from Alexander Forbes on my 2013 BMW (From R1700 to R3400 pm).<br> Since then I have been involved in a fender bender in traffic. Car was repaired and given back to me in just over a week.<br> As I drove home from the repairer last week, I ended up getting caught in an Hailstorm in Durban, resulting in more damages to the vehicle.<br> I submitted a claim to Discovery Insure yesterday, who advised me to take my vehicle in to a local Assessment Centre at 8.30am this morning. I have just received a call from Discovery Insure at 3.00pm today authorizing the claim... Talk about excellent service delivery.<br> Keep up the good work Discovery Insure, and fellow employee Simon Farisane :)

0
Replies (1)
Discovery Insure
Discovery Insure's reply04 Mar 2016, 16:13
Official
Hello nivszn,

Thank you sharing your experience with us.

We place client satisfaction at the centre of our interaction and it makes everyone, especially the involved representative feel great when clients send us words of praise.

Regards
Thabani