Excellent Service

<p>My premium was somehow not deducted for December and subsequently received notification that my policy had been suspended. I contacted Discovery and was told the notification they received was that my bank account was frozen or closed. I subsequently phoned FNB and ascertained that this wasn't the case, my account was still active. I phoned Discovery again and was told that my policy had since lapsed and needed to be transferred to the retentions department. Honestly, I wasn't happy about that at all. I was put through to Shaminie Pillay and what an absolute pleasure dealing with her! I had to go through the process of reinstating my policy but Shaminie treated me with the utmost respect, was patient and explained everything adequately. Not only was my policy reinstated successfully, my premium went down, I was upgraded to a better plan and my excess went down as well.</p>