RF
Richard F

1 reviews | Active since Mar 2009

05 Mar 2019, 15:08

Excellent Discovery Insure customer experience

My house was unfortunately struck by lightning over the weekend during a thunderstorm and my alarm system was hit as well as a pond pump. My alarm guy immediately fixed my alarm before I could even notify Discovery. I submitted the invoice to Discovery Insure and received notification from Roslin Moodley that my claim had been approved and paid with no excess payable. All of this within 24hrs. I called Roslin to let her know that I hadn’t yet managed to submit the claim for the pump but I had replaced it. Not a problem, emailed a picture of the invoice and the product and immediately received another notification thatvmy claim had been approved and paid.

I am stunned by the excellent level of service received by Discovery Insure and by Roslin in particular. Well done!

0
Replies (1)
Discovery Insure
Discovery Insure's reply05 Mar 2019, 16:13
Official
Thank you for taking the time to let us know about your experience with us. We constantly want to make your experience pleasant at all times. Roslin will be delighted to receive your compliment.

Regards
Discovery Insure