CJ
Cindy J

1 reviews | Active since Mar 2018

09 Mar 2018, 11:15

Excellent Customer Service - Jane Legodi

Good day - today I think I should make you aware of an excellent dedicated staff member that you have in your company, and that I feel se needs to get acknowledged for it.

Her name is Jane Legodi, and my email attach, describes it all:

Morning Jane,

As per our discussion, thank you so much for your speedy help. After nor our broker/secretary double checked that we had cover, you just took over and assisted me and made me feel comfortable that we are covered.

Twice the brokers secretary told me we are not covered! But after the conversation with you, she did apologize.

You have kept me updated on the progress constantly, which I appreciate. And your customer service and approach to your clients made it a pleasure to deal with Discovery. Please don't feel offended, but pass this on to your superior, because hard work and good service is what we lack in our country, and I received this from you and more!!!

Thank you, I received the voucher, and Clinton can go and replace this television tomorrow, he will be delighted.

May you have a lovely weekend.

Kind Regards

Clinton & Cindy Jones

0
Replies (1)
Discovery Insure
Discovery Insure's reply09 Mar 2018, 12:47
Official

We are delighted to receive such a wonderful compliment.

Your thoughts and experiences are important to us, but we are especially pleased when the feedback is positive.

We will be sure to share it with Jane and the rest of the team.

Regards

Discovery Insure