Excellent customer service from Lucky!! Again!!

What a lovely experience, I got through TO Lucky he is a legend, this is the 2nd time I was lucky enough to get through to him. He left such a good experience the first time I instantly remembered his name and voice. Lucky is amazing!! He genuinely makes my experience less traumatic!! He is super friendly and helpful, he knows what he is doing!! This is the service what discovery is about. I have spoken to lots of people there, he is the best one, he has been able to solve big issues where as previously the people didn't even return my call.