AL
Alistair L

1 reviews | Active since Nov 2018

15 Nov 2018, 09:26

Excellent Customer Service Experience

I have been with Discovery insure for about a year and had to make a claim following a home invasion event. Nokuthula Radebe was the consultant who assisted me with the claim, which was resolved within a day of submitting the requested documentation. I think that is pretty amazing - to have one's claim settled so quickly after verification. Nokuthula was superbly responsive and assisted me enormously - this was much appreciated after an overtly negative experience. I would like to commend Nokuthula Radebe and Discovery Insure for an incredible customer service response, as well as for making the process simple, transparent and overtly fair.

0
Replies (1)
Discovery Insure
Discovery Insure's reply15 Nov 2018, 10:02
Official
Thank you for taking the time to let us know about your experience with us. We constantly want to make your experience pleasant at all times. Nokuthula will be delighted to receive your compliment.

Regards
Discovery Insure