Excellent customer service

Wow I think I spoke to soon. So In 2017 I joined discovery insurance on a premium with no excess. Then a year later or so I called to check my policy and then I was told my premium had excess of 3800, I told her no, when I signed up i was told there’s no excess and I was even sent the documents confirming that. I wrote about it and Thami called and said he will fix my account and told me my next premium will be the following month. The month came and no debit came off, I called to inquire and the guy said my debit will go through, I should give it time, I did that until the month ended, I called the again the following month and I was told my account was in credit and that’s the reason I’m not being debited. She said she will escalate the issue to Finance.

So now I’m told I owe 11000? What nonsense is that? I’ve been calling to check up on the account and I was told the same thing. So how’s that my problem?

I’d rather cancel this whole thing because clearly you don’t know what you are doing.

Just so you know I will not pay what you claim I owe. It’s your mess up, sort it out and cancel my premium. Wow.???????????????????????????????? Such disgusting service. Sies

Can someone call me. My policy number is ***