Excellent Customer Service

i was involved in a motor vehicle accident, where the other party was at fault, but on the advice of the insurer i paid the excess to speed up the repair of damages to my car. After numerous phone calls to Discovery to inquire about the status of the claim, i got a call back but no news on the progress. After a few months the case went dead and i called again. A lady by the name of Gigi Groenewald contacted me, apologised for the slow response and advisem me she would be handling the case. She called me back again to advise me whats happening.<br> <br> thanks to her efforts and persistance and dedication to client service she advised me on the 12th March that all monies have been recovered and that i would get my money back in 5 - 7 working days. I just would like to thank her for her excellent customer service and the manner in which she was able to close the case. she is truly a remarkable lady.