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keitumetse S

1 reviews | Active since Aug 2019

11 Feb 2021, 18:40

Excellent Customer Service

Brandon Pillay gave the best customer service, Monday 08 Feb 2021. He made contact with me in less than 30 minutes of the claim being submitted, he was well informed about the process for the claim and other products I enquired about. He contacted to advise of the service provider allocated, he called to check if they arrived, he called to check if I was happy with the service. By 11:00 my claim and leakage was sorted out, that was for a claim logged at 08:15.

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Replies (1)
Discovery Insure
Discovery Insure's reply12 Feb 2021, 14:19
Official
Good day Keitumetse S

We are delighted to receive such a wonderful compliment. Your thoughts and experiences are important to us, but we are especially pleased when the feedback is positive. We will be sure to share it with the rest of the team.

Regards
Discovery Insure