Even when trying to Cancel my policy I get bad service.

<p>I have been trying to cancel my Discovery insure policy since Monday this week but have not been able to do so or even speak with a Retention/Cancellation consultant since Tuesday.</p> <p> </p> <p>I sent an email to Discovery Insure on Monday asking that my Policy be cancelled: Ref No ********** 443</p> <p> </p> <p>They called me back on Tuesday afternoon asking a couple of questions about cancellation date which I had to come back to them with additional info. I was told that they would call me back on Wednesday.</p> <p> </p> <p>No one called back, I tried calling them but could not even get through to the Customer service line.</p> <p> </p> <p>I tried again yesterday. Held on for 22 mins and gave up,. Phoned again after 5 pm last night, got through to the Call centre but he could not get hold of them as he said they probably "Knocked off" at 17:26.</p> <p>I asked him to make sure they call me back first thing this morning. Nothing.</p> <p> </p> <p>I phoned again this morning at 8:15, spoke to a call centre consultant who again tried putting me through. Waited 15 mins untill the consultant said sorry they are extremely busy and they would have to log a query to call me back.</p> <p> </p> <p>So Discovery Insure please don't ask me again why I want to cancel my Policy. If you just look at the trouble I have to go through to actually get something done, this has been the story of the last few times I have dealt with you.</p> <p> </p> <p>There is the reason. </p> <p> </p>