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CANDICE H
1 reviews | Active since Jan 2020
03 Nov 2021, 10:40
Error on my policy causing claim and communication delays
I am most disappointed in Discovery - Insure. We had a house-breaking two weeks ago, where my fiance' was at home. I called to find out the procedure and was told that there is an issue with my policy! I have since emailed the case number, list of items taken, quotes, photos and everything else! I have emailed the claims department almost daily since then and still NOTHING! I am starting to reconsider my change to Discovery!
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CANDICE H's updateReviewer Update
22 Nov 2021, 13:25It is now the 22nd of November - a month and two days after I submitted my claim. NOT A SINGLE CALL OR FOLLOW UP FROM DISCOVERY unless I call in! All based on an error made by *********** staff! Something that should have taken 48 hours max, has taken over a month and I still have no answers! This is pathetic!
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CANDICE H's update22 Nov 2021, 13:25
Reviewer Update
It is now the 22nd of November - a month and two days after I submitted my claim. NOT A SINGLE CALL OR FOLLOW UP FROM DISCOVERY unless I call in! All based on an error made by *********** staff! Something that should have taken 48 hours max, has taken over a month and I still have no answers! This is pathetic!
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CANDICE H's updateReviewer Update
23 Nov 2021, 08:27Good morning,
Thank you. I await the call from one of your representatives.
Thank you. I await the call from one of your representatives.
CH
CANDICE H's update23 Nov 2021, 08:27
Reviewer Update
Good morning,
Thank you. I await the call from one of your representatives.
Thank you. I await the call from one of your representatives.