empty promises

On the 12th of June I wrote a report with regards to my dashboard details that were not reflecting , the executive relations manager himself called and and promised that the issue would be resolved. Almost a month later, my service history and multi check points are not allocated. And the sad part of it all is, is that you 1 St have to go public before a problem gets addressed and actually resolved. I'm sure no customer likes it to take complaints public, but they leave us no choice. As I feel its the quickest that the problem gets resolved. Please can you guys sort this out I'm tired of fighting,