Empty Promises

<p>I lodged a complaint about the DQ Track via email, received two automated emails in return stating "a dedicated agent" will get back to me "within 24 working hours". Its been two weeks without any response, so either people at discovery dont work or they dont care once they have your money which leaves me to believe the same would go with claims.</p> <p> </p> <p>I decided to phone the call centre, the first lady that answered said theirs no record of me "phoning in as well". I was shocked with her nerve to tell me that I had to phone in even after emailing, making it clear Discovery policy is to not respond on emails. She just wasted my time so I decided to call again, second person tried to assist. Both didnt want to take down the refernce numbers I was given in email.</p> <p> </p> <p>Shocked at pathitec service from Discovery Insure.</p> <p> </p> <p>To my fellow consumers, be wary of Discovery, once they have your premium they dont care at all.</p>