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<p>We had a severe lightning storm on the 02-03-2017 and a few of my electronics was hit.</p> <p>So I lodged a claim through the discovery app , and on friday 03-02-2017 I just phoned in to confirm receipt of claim. So discovery appointed service providers to come and access the damage, however they want to come in the morning. I explained to them that no one is home and it can only be done after 4 in the week or after 1 on a friday. I've been waiting the whole day for an answer in this regard after 3 telephone calls to discovery and also a promise to be phoned back.</p> <p> </p> <p>Discovery takes payment like clock work every month, but when they need to sort claims out it takes ages</p> <p> </p> <p>I am sorry but this isn't the way things are supposed to run.</p> <p> </p> <p>At this moment our security is compromised as we aren't able to record the surveillance, our landlines are working as the telephones were also struck by the lightning</p> <p> </p> <p>All we ask is that we receive the service that we faithfully paying for each month</p> <p> </p> <p> </p>