'Emergency' call centre agent is rude and not willing to help

Discovery, you have only one 'emergency' line option in your call centre. Household emergencies like a burst geyser must go to that call centre as well? your agents on line do not have to explain that they mainly deal with hijackings and ****** vehicles and so cant help with other emergencies in a very patronizing way. If your homeowners insurance 'emergencies' must go to another call centre or number let me know. its increasingly impossible dealing with your rude and untrained staff. the automatic call options on your call centre is useless and unclear. Why do I pay my homeowners insurance to get a specific service that you are unable to deliver? Or otherwise send me your 'not-so-emergency' call centre number for other emergencies that is not a highjacking or ****** vehicle.