TG
Theo G

1 reviews | Active since Apr 2016

13 Nov 2019, 16:43

Embarressed Customer at Discoveries Expense

Rewards vouchers do not work. End up looking stupid at stores where vouchers are trying to be redeemed. Your whole marketing campaign advertises how customers are rewarded when driving well to attract and increase your client base, yet you cannot deliver on your end when we achieve these goals. More of our money and time is wasted by phoning in trying to figure why we are experiencing these problems, and no compensation is offered what so ever for our troubles to correct your mistakes! Makes me sick that you advertise globally and sponsor famous clubs yet cannot deliver on your word and get away with it.

0
Replies (1)
Discovery Insure
Discovery Insure's reply14 Nov 2019, 08:39
Official
Good Day, Theo

Please accept our sincerest apology for any trouble or inconvenience we have caused you and thank you for bringing your concern to our attention. We have escalated this matter to the relevant department, and will provide you with feedback in due course. 

Regards
Discovery Insure