Email Read and no response

<p>I had logged a claim with Discovery Insure for a cracked screen. This was repaired and returned to me.</p> <p> </p> <p>I had then reported that my phone was damaged upon receipt from the service provider and more faults noted than when I had sent the cellphone in.</p> <p> </p> <p>I had sent an email with no feedback from DiscoveryInsure, however the provider called to say that the repair to the case was approved and no mention of the other issue.</p> <p> </p> <p>I then complained that original Apple parts were not used in the repair which decreases the value of my Iphone, with the provider to which I was told was not true. Apple confirmed with me that there are no ‘spare’ parts for apple products. I emailed Discovery again and no feedback. </p>