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Nico O

1 reviews | Active since Oct 2022

06 Feb 2025, 15:48

Electronic technician also seen as an expert in Maintenance of a marine tank leads to not approving a claim.

After paying for a premium service (Purple Plan), it seems a technician that is sent out to do an assessment for a power surge is now also seen as a expert in Aqaurium Maintenance.

My claim gets rejected because of corrosion and rust on my Head Unit that does now no longer work because of a powersurge, powersurge that can be confirmed because they will replace my television set but not my Head unit for my marine tank? They find it unusual and a result of poor maintenance that cables ect rust in this humid full of water environment. Strange, My water is crystal clear and water line still visible after having to relocate my fish with a 50% water change as recommended by actual specialists in the pet industry. So in essence, I had to remove 50% of my water and travel with it to ensure my fish survive. In addition to this I have requested for imformation ect and my dear old claims handeler cannot even respond to my emails? All and all, pathetic service from this insurer. Thank you so much for failing in the easy task of keeping your clients happy.

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Replies (6)
Discovery Insure
Discovery Insure's reply06 Feb 2025, 15:52
Official
Good day Nico,
  
 Thank you for bringing your concerns to our attention.
  
 Our apologies for any inconvenience experienced in dealing with us recently.
  
 We have made the relevant management team aware of your distress regarding the claim.
  
  Regards
  Discovery Insure
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Nico O's update06 Feb 2025, 16:18
Reviewer Update
Thank you, Please also bring to their attention that the Household Content Claim (Section 8 in the Plan Guide) was rejected based on an extraction from Section 9 - Buildings. I hope to hear from you soon.
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Nico O's update07 Feb 2025, 15:22
Reviewer Update
Ladies and Glentleman, After my review yesterday and pointing out that my claim has been rejected as stated there, also pointing out that a Home contents claim has been rejected based on a Buildings guideline. I received and "updated" rejection letter.

@discover insure it seems that Mr Given, Mr Sameul and your service providers are extremely on point. Kudo's to them LOL.

Please can management urgently contact me regarding this.
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Nico O's update07 Feb 2025, 16:21
Reviewer Update
How can a rejection report change after I send the communication? I have already done the above mentioned.

You said its been escalated to management now let them contact me please? The same claims manager you want to refer to is the one who was not able to do his work? the same report you are referring to is the one that has no idea that a marine tank has splashing water as it circulates 24/7? how do you maintain the splashing of water 24/7? LOL Reasonable man guys. The work of a reasonable man would be to uphold and maintain to the degree humanly possible. Im not complaining about rust on a tank head unit. My damage is due to power surge, that is why my head unit is not working. not due to rust? also, one part is covered because of powersurge so the second should be?
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Nico O's update07 Feb 2025, 16:30
Reviewer Update
May I request that comments are not noted but rather actioned please.
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Nico O's update03 Apr 2025, 15:45
Reviewer Update
After following the process and receiving communication that it takes 30 days for a claim dispute, 7 weeks later, still not a word from you? no phone call from management as stated above? nothing?