Efficiency, great attitude and helpful

I have dealt with Maria on various occasions and have always found her to be helpful, patient and very efficient. I have not commented before as \one snowflake does not make a winter"";NULL;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;895969;690217;27;2;0;0;0;0;2;NULL;NULL;NULL;15/08/25 1:00;15/09/15 13:48;Refusal to retrieve valuable item after disembark;7,91E+12;RonAA(C)l Mostert;***;This is a complaint about Emirates ground staff refusing to assist me to retrieve my iPhone on arriving in Dubai from Istanbul (business class) at 1am on 25 August 2015, which I unfortunately left in my seat stowage I realised it was missing on the bus to the terminal from the remote parking bay. 10 minutes later, I reported this to the lady representative at the counter inside the terminal door, who denied that anything could be done to assist retrieving the phone, even though it was still on the plane. She was unable to call her manager (the phonecall went unanswered) or alert the plane crew to collect the phone for me. We were referred to Lost & Found. Lost & Found were similarly useless, they simply said to check back with them. Even worse, the Lost & Found telephone numbers go unanswered for most of the day. This is an egregious failure of Emirates to assist me to retrieve my property, which I reported within 10 minutes of disembarking the plane. I submitted a complaint via their website and the response from the JHB office was that they don't retrieve items and that they are not responsible. I reject this attitude to passenger property with contempt.;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;421731;818907;16;2;0;1;0;0;2;NULL;NULL;NULL;15/09/15 15:52;15/09/15 13:56;contract problem;***;;***;I was \offered\"" a contract from Jabba Connect a month ago. They deducted their money from my account"