DN
Deidre N

1 reviews | Active since Oct 2019

02 Oct 2019, 15:20

*****ED BY DISCOVERY INSURANCE

I decided to join Discovery Insure last year. I have 3 cars and my household insurance with them. In the passed year I had 0 claims. I just had a chip on my windscreen which I was told to get fixed so it doesn't become a crack (think that costs like R200 give or take.) This now I received an email " Congratulations on your 1 year anniversary with discovery" we are put up your premium by R330.50. First of all "Happy anniversary" normally comes with a gift like a decrease in premium for not claiming. No I received an increase. When I called to query they said it was because I claimed (even though it registers as a zero claim) for the chip. When I asked the guy did they really put up my claim R330 a month for a R200 claim he put the phone down in my ear. DISGUSTING. DON'T INSURE WITH DISCOVERY INSURE THEY WILL ***** YOU!!!!!!!!!!!!!!!

0
Replies (2)
Discovery Insure
Discovery Insure's reply02 Oct 2019, 16:33
Official
Good day Deidre 

Thank you for raising your concerns.

We are looking into the matter and we will revert to you in due course.

Regards
Discovery Insure 
DN
Deidre N's update03 Oct 2019, 12:10
Reviewer Update
I am happy to report that Discovery called me today to sort out the misunderstanding.
Thank you to a very calm and patient Thami as I was still very angry from yesterday. Thami and Patricia have made arrangements that suit me much better.