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gerald E

1 reviews | Active since Aug 2019

05 Aug 2019, 11:01

Dylaan Mafumu Superstar!

I have had endless uphill with Discovery just trying to update a policy schedule. Every consultant I dealt with simply told me there was a n IT error and that they would get back me to which they never did. This went on for almost 2 weeks with multiple phone calls from my side.

Then I got a hold of Dylaan Mafumu. He solved my problem in an hour, by taking the initiative and physically going to IT and he didnt leave until it was fixed. He returned my calls exactly when he said he would, and he is the reason why I didnt just cancel my entire policy with Discovery. His dedication to great service is astounding.

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Replies (1)
Discovery Insure
Discovery Insure's reply05 Aug 2019, 12:23
Official
Thank you for your feedback, we value it highly. Working with clients like yourself make the hours in the office worthwhile and provide much needed encouragement to always give you the best experience.

RegardsDiscovery Insure