RM
Reshma M
1 reviews | Active since May 2015
21 Jun 2023, 15:32
Dunce of the Insurance Industry: Discovery Insure
Incident occurred 27 April 2023. Discovery Insure approved claim in May. I was told to submit an invoice for PG Glass and quote for other repairs from my selected service provider. Today Ntekane Moeng, a manager in the claims division tells me that she will only refund me half of the amount I paid because Discovery has a service level agreement with PG Glass and the work is cheaper if done directly between PG Glass and Discovery, which is understandable but this is not the guidance that I was given. So 2 months and R10 000 later, Discovery Insure is still unable to satisfy their role of insuring me against loss. I cant wait for Discovery to collapse and feel the pain that they have caused.
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Reshma M's updateReviewer Update
27 Jun 2023, 14:52As at 27 June 2023 no response to this complaint which Discovery volunteered to do. Meanwhile, back at the ranch, Ntekane has paid 50 % of the cost I incurred in repairing my windscreen. So I am now out of pocket having paid my premiums to this dunce of an insurance company and having to look for an alternate insurer. Need I say more!
RM
Reshma M's update27 Jun 2023, 14:52
Reviewer Update
As at 27 June 2023 no response to this complaint which Discovery volunteered to do. Meanwhile, back at the ranch, Ntekane has paid 50 % of the cost I incurred in repairing my windscreen. So I am now out of pocket having paid my premiums to this dunce of an insurance company and having to look for an alternate insurer. Need I say more!