CP
Clayton P

1 reviews | Active since Jan 2012

01 Mar 2017, 09:48

Dubious dealing

<p>Just took out vehicle and household contents insurance with Discovery Insure and agreed that the cover would start on the 1st of the month. Luckily I called Discovery today to confirm that the cover starts today. They have no record of this. Nobody could tell me what happened to the policy. </p> <p>The call centre agent requested that I send her the Plan Schedule (which Discovery sent me) so that she can do a "re-qoute". How pathetic?</p> <p> </p> <p>If I had not called Discovery I would have still been under the illusion that I was covered. And this was my first interaction with Discovery after taking out the policy.</p> <p> </p> <p>I regret it already. Watch out for these dubious dealings.</p>

0
Replies (1)
Discovery Insure
Discovery Insure's reply01 Mar 2017, 11:29
Official

Thank you for taking my call.

As discussed the outstanding vehicle and household content have been added to your cover effective 1st March.

Please expect premium collection for these two items.

Once again I would like to apologise for the inconvenience incurred.

Regards,

Sakhe

Discovery Insure

Best regards,