Dual refund delay

I am writing this with mixed emotions as I have never had any bad experiences with discovery since we joined them 2022 until now. I would also like to point out that there has been representatives that were very helpful (Thabiso and Tinyiko) . I am writing to express my deep frustration and disappointment regarding the lack of progress and conflicting information I have received regarding dual refund.

Over the past few weeks, I have been in contact with multiple representatives from disvovery, and each time I have been given different updates and explanations. This inconsistency has left me feeling confused and concerned about the status of my refund.

I understand that mistakes can happen, and I appreciate the effort the team puts into resolving customer issues. However, the lack of clear communication and the contradictory information I have received has caused significant frustration and inconvenience. The dual refund was between Budget and Discovery and budget has paid their 50% A representative from Discovery requested that I send a schedule from Budget so as to see how much they needed to refund. I sent this and Discovery paid R1400 to my account which is not even a fraction of what needed to be paid back. Now I don't know or understand how insurances work buy I was informed by budget that both parties need to pay 50%. I fail to understand why they could not figure out how much they needed to pay back even with the schedule they requested only weeks after the initial request and telling me the matter has been sent to finance and that it was processed