Dropping calls, no response

I had my vehicle taken in for inspection for possible repairs on 12 Jan. I was told that these things do not normally take longer than 8 working days. It was approved for repair over two weeks back. When I called in yesterday, to my amazement was told that my car had not yet been released for repairs. The reason the call agents told me is that the lady who was looking after my account, Khanyisile Mathebula, had left your pathetic company. I called in again, spoke to Natasha from Claims who put me on hold and later decided to cut the call seeing that I was not dropping. The following 2 call agents at least promised to get the Manager Ravi whom on both occasions was too busy with other Clients to speak to me, so I obliged understandingly of the nature of the environment. The next day I called in as I did not receive the Managers call I was promised. Surprisingly I got a hold of the same Natasha from the day before. She pulled the same exact stunt of putting me on hold and then cutting the call. Now with my patience having ran out, I made another call spoke to a lady who got me in contact with a Stand In Manager Catherine or Karin?? promised a call back within an hour to no avail.